Overview

This policy outlines the terms and conditions governing shipping and delivery for CITSTORES, including order processing, delivery, and responsibilities. 

This policy forms part of the Terms & Conditions, and by placing an order, the customer agrees to be bound by it. 

Order Processing 

All orders undergo an internal review before shipment, including: 

Orders are confirmed once this process is completed, and customers may be contacted if additional information is required. 

Shipping Coverage 

We currently ship within the Kingdom of Saudi Arabia through our local warehouses. 

Shipping Method 

Orders are shipped through approved carriers such as: 

The shipping carrier is selected based on: 

Delivery Time 

Estimated delivery times: 

Delivery times may vary depending on shipping conditions. 

Shipping Fees 

Shipping fees are calculated based on: 

Additional charges may apply in certain cases, such as: 

All applicable fees are displayed at checkout. 

Failed Delivery 

If delivery cannot be completed due to: 

The shipment may be: 

Order Tracking 

Customers will receive tracking details once the order is shipped and are encouraged to monitor the shipment until delivery. 

Damaged Items During Shipping 

If a product is received damaged, the customer must: 

Each case will be reviewed, and appropriate action will be taken accordingly. 

Product Availability 

In rare cases such as system errors or unexpected stock shortages, CITSTORES may: 

Customers will be notified accordingly. 

Return Shipping 

In case of returns: 

Disclaimer 

At CITSTORES, we strive to provide a smooth delivery experience. However, delivery timelines and processes may be affected by factors beyond our control, such as shipping carriers or operational conditions. 

Where applicable, our responsibility is limited in accordance with local regulations and the value of the product.