Terms & Conditions – CITSTORES
1. Overview
These Terms & Conditions govern your access to and use of the CITSTORES website and services.
By accessing or using our website, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, you must not use the website.
2. Information About Us
This website is operated by:
Digital Gate Company for Digital Marketing
Registered in the Kingdom of Saudi Arabia
CR Number: 1010875346
Address: 2599, North Ring Road, Riyadh, Saudi Arabia
Email: support@citstores.com
Phone: 920 019 596
3. Use of Website
By using this website, you confirm that:
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You are legally capable of entering into binding agreements
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You will use the website only for lawful purposes
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You will not misuse, disrupt, or attempt to gain unauthorized access to the website
We reserve the right to suspend or terminate access if these terms are violated.
4. Products & Availability
We aim to display product details accurately; however:
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Product descriptions, images, and specifications may vary
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Availability is subject to change without notice
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We reserve the right to limit quantities or discontinue products
5. Pricing & Payments
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All prices are listed in Saudi Riyals (SAR)
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Prices may change without prior notice
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Orders are subject to payment authorization and verification
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We reserve the right to cancel orders due to pricing or system errors
By placing an order, you authorize us to charge the selected payment method.
6. Orders & Acceptance
All orders are subject to review and acceptance.
We reserve the right to:
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Accept or reject any order
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Limit quantities per customer or order
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Cancel orders in cases of suspected fraud or misuse
7. Shipping & Delivery
Shipping is handled through third-party logistics providers.
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Delivery times are estimates and may vary
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We are not responsible for delays caused by external factors
Further details are outlined in our Shipping Policy.
8. Returns, Refunds & Cancellation
At CITSTORES, we aim to provide a smooth and transparent experience.
Customers may request:
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Order cancellation before shipment for a full refund
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Returns within 30 days, subject to product condition and inspection
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Refunds after approval of return requests or failed delivery
Please note:
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Refunds are processed within 2 to 14 business days depending on the payment provider
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Deductions may apply in certain cases, including shipping and operational costs
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Certain conditions must be met for return eligibility
For full details, please refer to our Return, Refund & Cancellation Policy.
9. User Conduct
You agree not to:
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Use the website for unlawful purposes
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Interfere with website functionality
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Submit false or misleading information
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Attempt to bypass security measures
10. Intellectual Property
All content on the website, including text, graphics, logos, images, and software, is the property of CITSTORES or its licensors and is protected by applicable laws.
You may not copy, reproduce, or use any content without prior written permission.
11. Third-Party Services
We may use third-party providers for:
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Payment processing
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Delivery services
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Marketing and analytics
We are not responsible for the policies or actions of these third parties.
12. Disclaimer
The website and services are provided on an “as is” and “as available” basis.
While CITSTORES aims to ensure accurate and reliable information, we do not guarantee that:
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The website will be error-free or uninterrupted
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All information, content, or product details are always complete, accurate, or up to date
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The website will be free from technical issues or disruptions
Use of the website is at your own risk.
13. Limitation of Liability
To the maximum extent permitted by applicable law, CITSTORES shall not be liable for:
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Any indirect, incidental, or consequential damages
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Loss of data, profits, or business opportunities
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Delays, interruptions, or failures caused by third-party providers (including payment and shipping services)
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Any issues resulting from misuse of the website or services
In all cases, the total liability of CITSTORES shall not exceed the amount paid by the customer for the relevant order.
14. Indemnification
You agree to indemnify and hold CITSTORES harmless from any claims, damages, or liabilities arising from:
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Your misuse of the website
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Your violation of these Terms
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Your infringement of any third-party rights
15. Termination
We reserve the right to suspend or terminate your access to the website at any time without prior notice if you violate these Terms.
16. Governing Law
These Terms & Conditions are governed by the laws of the Kingdom of Saudi Arabia.
Any disputes shall be subject to the jurisdiction of Saudi courts.
17. Electronic Communications
By using our website, you agree to receive communications electronically, including emails, notifications, and confirmations.
18. Invoice Issuance
Invoices are issued electronically upon shipment and sent to the email address provided during checkout.
19. Changes to Terms
We may update these Terms & Conditions at any time.
Any updates will be posted on this page, and continued use of the website indicates your acceptance.
20. Contact Us
If you have any questions about these Terms & Conditions:
Email: support@citstores.com
Phone: 920 019 596
