Payment Policy – CITSTORES
Overview
This policy outlines the rules governing payment and financial transactions on CITSTORES, including accepted payment methods, verification procedures, and responsibilities.
This policy forms part of the Terms & Conditions. By completing a payment, the customer agrees to all terms stated herein.
All transactions are processed using advanced encryption technologies. During checkout, you will be redirected to a secure payment page, and CITSTORES does not store any card or payment details on its servers.
Currency
All transactions are processed in Saudi Riyals (SAR).
Accepted Payment Methods
CITSTORES accepts the following payment methods:
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MADA
Secure payments using Mada cards issued by local Saudi banks
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Credit / Debit Cards
Visa, MasterCard, and American Express
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Apple Pay
Fast and secure payment using Apple devices
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Cash on Delivery (COD)
Available for selected products and locations only
(may not apply to certain shipments)
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Installment Payment Options
CITSTORES supports installment payments through third-party providers such as Tabby and Tamara.
All installment plans, approvals, and terms are managed by the respective service providers and are subject to their policies.
CITSTORES reserves the right to:
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Enable or disable any payment method
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Restrict certain methods based on product type or delivery location
Payment Confirmation
An order is considered confirmed only after:
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Successful payment (for online transactions)
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Completion of internal review
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Verification of transaction validity
CITSTORES may:
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Reject or cancel any payment before order confirmation
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Place orders on hold for verification
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Request additional information or documents
Transaction Verification
All transactions are subject to security and verification processes, including:
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Fraud detection systems
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Transaction behavior analysis
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Data validation
In certain cases, CITSTORES may:
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Temporarily hold the order
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Request additional verification
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Cancel the transaction if necessary
Failed Payments
If a payment fails due to:
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Bank rejection
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Incorrect information
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Payment gateway issues
The order will not be processed. The customer may:
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Retry the payment
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Or choose an alternative payment method
Pricing Errors
In case of pricing or product information errors, CITSTORES reserves the right to:
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Correct the error
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Cancel the order
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Issue a refund
This applies even after payment has been completed.
Cash on Delivery (COD)
Cash on Delivery is available under specific conditions.
CITSTORES reserves the right to:
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Restrict or disable COD for certain orders
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Apply additional fees if applicable
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Cancel orders in case of misuse
Payment Misuse
If misuse is detected, including:
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Repeated order cancellations after shipment
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Refusal to accept delivery without valid reason
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Fraudulent or unauthorized payment activity
CITSTORES may:
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Suspend the account
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Restrict future orders
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Take appropriate action
Discount Codes & Promotions
All discount codes and promotions are subject to the following:
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Only one discount code per order
-
Some products may be excluded
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Restrictions may apply during campaigns
Each code is subject to its own terms and conditions.
CITSTORES reserves the right to:
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Cancel or modify any promotion
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Refuse coupon usage when necessary
Security & Fraud Protection
CITSTORES uses secure payment gateways and fraud detection systems to ensure safe transactions.
Additional verification may be required in certain cases.
Disclaimer
While CITSTORES strives to ensure smooth payment processing, some factors may be outside our control, such as:
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Bank processing delays
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Payment provider rejections
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Customer data errors
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Technical issues
CITSTORES’ responsibility is limited to managing the order process in accordance with applicable regulations.
