Privacy Policy – Crystal Stores
Overview
At Crystal Stores, we are committed to protecting your privacy and handling your personal data in accordance with applicable laws in the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL).
This policy explains how we collect, use, and protect your personal data when you use our website or services.
Information About Us
This website is operated by:
Digital Gate Company for Digital Marketing
Registered in Saudi Arabia under CR number: 1010875346
Address:
2599, North Ring Road, Riyadh, Saudi Arabia
VAT Number:
100231080112750
Contact Details:
Email: support@citstores.com
Phone: 920 019 596
Scope of This Policy
This Privacy Policy applies only to your use of our website and services.
Our website may contain links to third-party websites. Crystal Stores is not responsible for how those websites handle your data.
What Is Personal Data?
Personal data refers to any information that can identify you directly or indirectly, such as your name, contact details, or technical data.
Your Rights
You have the right to:
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Be informed about how your data is used
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Access your personal data
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Request correction of inaccurate data
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Request deletion of your data
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Object to or restrict processing
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Withdraw your consent at any time
What Data We Collect
We may collect the following:
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Identity data (such as name)
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Contact details (email, phone number, address)
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Business data (for B2B customers)
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Payment data (processed securely via payment providers; we do not store full card details)
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Profile data (preferences, purchase history)
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Technical data (IP address, browser, device)
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Data from third parties (such as social login or analytics tools)
How We Use Your Data
We use your data to:
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Create and manage your account
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Process and deliver orders
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Manage payments securely
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Improve website experience
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Communicate with you (email, phone, WhatsApp)
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Provide customer support
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Personalize content and recommendations
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Run marketing and advertising campaigns
Marketing & Advertising
With your consent, we may contact you via:
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Email
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SMS
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Phone
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WhatsApp
We may also use your data to deliver personalized ads through:
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Google
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Meta (Facebook & Instagram)
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TikTok
You can opt out at any time.
Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Data Security
Crystal Stores implements appropriate technical and organizational measures to protect your personal data.
Data Sharing
We may share your data with:
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Payment providers
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Logistics and delivery partners
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Marketing and analytics platforms
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Service providers supporting our operations
We do not sell your personal data.
Cookies
Our website uses cookies to improve your experience by:
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Remembering preferences
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Enhancing performance
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Analyzing usage
You can control cookies through your browser settings.
Accessing Your Data
You may request access to your personal data at any time by contacting us.
Contact Us
If you have any questions regarding this Privacy Policy or your data:
Email: support@citstores.com
Phone: 920 019 596
Changes to This Policy
We may update this policy from time to time.
Any changes will be published on our website, and continued use of the website indicates your acceptance of those updates.
