Return, Refund & Cancellation Policy – Crystal Stores
Overview
This policy outlines the terms and conditions for returns, refunds, and order cancellations at Crystal Stores, including eligibility, submission requirements, inspection process, and refund procedures.
Submitting any request (return or cancellation) indicates acceptance of this policy.
1. Cancellation Policy
Before Shipment
Customers may request order cancellation before shipment.
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The order will be canceled and fully refunded
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Refunds are processed within 2 to 14 business days
After Shipment
Orders cannot be canceled once shipped.
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The shipment will be returned to the warehouse
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Refunds will be processed after inspection
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The refund period (2 to 14 business days) يبدأ after warehouse receipt
Failed Delivery
If delivery fails due to:
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Customer refusal
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No response
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Incorrect address
The shipment may be:
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Returned to the warehouse
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Subject to shipping and operational deductions if applicable
Misuse
In case of repeated:
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Post-shipment cancellations
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Unjustified refusal of delivery
Crystal Stores may:
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Restrict the account
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Disable Cash on Delivery
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Reject future orders
2. Return Policy
Return Period
Products may be returned within 30 days of delivery.
Return Conditions
The product must be:
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Unused
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In original condition
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Sealed (if applicable)
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Complete with all accessories
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In original packaging
Submission Requirements
Customers must provide:
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Product images
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Packaging images
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Shipping label
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Video if requested
Inspection
All returned products undergo quality inspection, and decisions are based on inspection results.
Rejected Returns
Returns may be rejected if:
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The product is used
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The product is opened
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Damage is caused by misuse
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Accessories are missing
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Condition does not match the claim
Return After Rejection
If rejected:
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The product will be returned to the customer
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Shipping costs will be borne by the customer
Return Shipping Cost
Crystal Stores covers return shipping if:
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The issue is due to a company error
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Manufacturing defect
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Missing items
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Shipping damage
The customer bears the cost if:
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Change of mind
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Exchange request
3. Refund Policy
General Principle
Refunds are issued only in applicable cases.
Refund Cases
Refunds apply in the following cases:
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Cancellation before shipment
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Cancellation after shipment (after return and inspection)
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Approved return
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Failed delivery
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Company error
Refund Timeframe
Refunds are processed within 2 to 14 business days depending on the payment provider.
Refund Method
Refunds are issued via:
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Original payment method
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Bank transfer for Cash on Delivery orders
Deductions
Deductions may apply where necessary, including:
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Shipping fees
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Payment fees
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Operational costs
Disclaimer
Crystal Stores aims to provide a smooth experience. However, refund timing may vary depending on banks and payment providers.
The company is not responsible for delays caused by third parties, and liability is limited to the order value in accordance with applicable regulations.
